Could not be happier with Royal American! From the first phone call to the home consultation to installation, the entire team was professional, knowledgable and on time. I would highly recommend Royal for your complete HVAC needs. Royal has a customer for life!
Chris from Royal American was nothing short of fantastic. I was having a water leakage problem with my furnace where it was spilling out underneath the unit. Chris promptly arrived and was able to diagnose the problem quickly and efficiently. He was courteous and happy to help fix the problem for my family. My family and I are highly appreciated of the work that was completed. We would highly recommend Royal American for any of your HVAC needs.
I've used RA for many years and I find them to be the best out there. They are always looking out for the best way to fix a problem and are innovative in their thinking. More importantly, they always make an effort to please me with what is needed both financially and as a product. I highly recommend their services.
Great service, extremely professional and knowledgeable, superb quality of installation!
I’ve used Royal American for over ten years and have been pleased with their promptness and when our furnace stopped working they came out within 2 hours and fixed the problem in the middle of winter. Also used them to move vents when we moved into a “new” house that we opened up the floor plan and Royal American made it work. Great guys. I trust them enough to only use them!
Royal is my new go-to company for anything HVAC related! They’re always available, professional, and reasonably priced. Having had poor experiences in the past with contractors in different fields, it’s refreshing when you find a reliable and honest one. Thank you!
Jason was a very knowledgeable.
Royal American inspected a home we are looking at buying and they did a great job! They were on time and provided a great service. We will be using them to install our new system.
If I could give zero stars, I would. Called, explained my problem of Nest thermostat not getting enough power (no common wire), asked them to make sure they had the expertise to fix before they came to my house. They said they did, sent a repairman who could not fix. Then proceeded to charge me hundreds of dollars despite not fixing. Owners are self-righteous and indignant and had no interest in taking responsibility. Look elsewhere for HVAC service or beware of being duped.In response to the owner below:Not calling names, I said you were being righteous and indignant. You were. I’ve never had an owner yell at me simply for asking to split a $200 bill.I did give you the opportunity to fix it. You couldn’t/didn’t. You tried and I was happy to pay the $90 fee for that. It’s the other $110 I asked for a refund on because I’m not sure why I’d pay you when you couldn’t fix the issue.
Jason was a very friendly professional guy. He arrived on time and helped to explain what he saw and what that meant for our system. Appreciated the advice and would highly recommend this company!
Royal American was on time, professional, and detailed oriented. I appreciated the willingness to take a step back and think about what is best for our home.
Contacted via email Sunday evening and heard back within hours to set up a repair visit Monday morning.Amazing! Technician was excellent. Walked me through the issues and explained the process for fixing. This is a great company and will definitely use them for all of my HVAC needs.
Jason at Royal American was great! Responsive and professional. He identified the problem and had our unit working again in no time.
My ac unit went out on the hottest dat of the year. I contacted Royal American and they sent Jason out immediately! Jason was very professional and knowledgeable. He got us up and running in no time. I will definitely use This company again.
We have been using Royal American for years. They are responsive, prompt, and helpful! Jason came today for maintenance and he was awesome!! Highly recommend!
Royal American Heating & Cooling performed extensive repairs to our office, and has also worked on our personal homes. From the owner Chris, to their crew members; Jason & Ray, they have been thorough with everything they do and would give them our highest recommendation. They offer quality work, and prompt service. Will be the only HVAC contractor we continue use/refer.
Thank you for such great service. Everything from top notch customer service to the two technicians Ray and Jason who were knowledgeable, professional and personable. We highly recommend Royal American HVAC.
On time company very respectful knowledgeable technicians reasonable prices
I had service representative Jason Paddock come out last week to conduct the annual maintenance on my HVAC unit. He spent two hours at the house. He made some adjustments to the blower to increase the cool air on the second floor that we are appreciating this week with the above normal hot weather. He also made a cost effective suggestion for another piece of equipment. Thanks Jason!
From the first moment I set the appointment we saw incredibly professional service. We called in a non-emergency HVAC cleaning and they were prompt to come out and give an inspection. They were also able to service the unit and make sure it was in proper working order in preparation for the summer months.
I have been working with this business for 5 years now and everytime they have been clear in their communications, not pushy, explaining what's needed, and always professional. Each service person has been top notch and I'd welcome them back into my home. You get personal attention and feel like they care. They know their products well too and are not afraid to look into any questions you have.
Great HVAC service in the Chicago area! Called about a problem with AC, and received same-day service. Jim, the HVAC pro, was friendly, helpful and informative, providing an explanation for everything he did, and answering questions. This team is now my ‘go-to’ company for HVAC needs.
Chris went above and beyond in order to fix our old water heater. The service of this company is second to none. I would recommend them to anyone. Thanks!!!
Jim did a great job. He also was extremely friendly, professional, and made sure he covered his boots and wore a mask at all times. I also appreciated being put on a waitlist and getting the earlier appointment when one opened up. Thanks for the great service.
Royal American is the best in the business. Been using them for years and would not think of using anyone else!
I've used Royal American many times in the past and will continue to do so. They recently replaced my furnace and air conditioner and added a humidifier. The technicians were on time, very professional, courteous, and clean. Their office staff is also very easy to work with. I highly recommend Royal American HVAC.
Jim was excellentQuality service and a solid professionalHighly recommended
Shady Company, they leave bad reviews on their competitors Google listings, not good business!
Jim was the technician who came to my house. He was very professional, wire a mask and put paper booties over his shoes. He was very efficient and explained everything he did and answered all my questions. This is a great company. I highly recommend them.Thanks- Diane Migala Schaumburg
Chris and his team are professional, take the time to provide detailed explanations and extremely responsive for a very fair price. I wouldn't think of calling anybody else.
I have used Royal American for years. They installed my furnances and air conditioners. I have used multiple techs from there and all of them are Awesome. They focus on customer service and are very responsive.I highly recommend them and they are FIVE STARS
Royal American installed a new furnace and A/C unit for my home. They did a free in-home estimate and had the lowest prices of the four estimates we had scheduled. They were quick, efficient and clean and made sure our questions were answered. We would gladly work with them again. The owner, Chris, is a true professional!
Same day service. Raymond was very courteous, professional and got the job done! He explained everything thoroughly.
they showed up on time and they knew the job that had to be done and it was done on time and no nonsense.
Called for an inefficient AC unit and was able to be seen SAME DAY in July. (Very pleasantly surprised as I was also a cold call.) Jim was there on time; was kind and helpful in explaining what he was doing as it was necessary; gave me some tips for going forward; and made repairs same day. Will be using for HVAC needs going forward in my new home.
Wonderful, ethical, professional and experienced! I highly recommend Royal American!
Technician is always nice, and responsive to resolve issues with HVAC units.
Very happy with RAHVAC service. They were able to install next day despite the busy season. They even put down tarps and wore PPE's.
At my annual inspection, the tech found some problems. My issue was resolved in a professional manner. I’ve been with this company for 10 years and they make sure their customers are satisfied. ( 2019 )My AC service was excellent as usual. Jim did a great job ! ( 2020 )
Chris had Jim come out to relocate my AC and he was very professional and has great Communication. Install looks great. I definitely would recommend Royal American!
Royal American was quick and very helpful when replacing my Air conditioning! Any questions I had were answered and explained. Great family service!
I personally cannot say enough good things about Royal American! Fast service, awesome reps, and they do the job right. Thank you guys for working with us! Keep up the good work.JanelleWags to WhiskersPlainfield IL.
Amazing service and people! I cannot say enough good things about this company and the work they do. I HIGHLY recommend
Jim is a cool dude! Came to my winery and got the HVAC operational very quickly. Very transparent in what he did and how he did it. Called York to determine if replacement part was under warranty as well trouble shot the problem with the York techs.
I have been using this company for years and will not go anywhere else. I usually deal with the owner Chris who is great but this time he sent another employee James and I couldn’t of asked for a better experience. He was quick and explained everything he was needing to do. Great company!
James was very professional, courteous, and open in his explanation of our furnaces problem and his recommended remedy. Along with Carlos' help they were able to perform a maintenance program on both of our residential units as well as complete repairs on our upstairs unit. Upon their departure my husband and I discussed how fortunate we were to have them service and maintain our systems. We are very thankful and happy we chose Royal American.
We have been happy Royal American clients for roughly 5 years. Everybody who has visited us while representing the company has been thoroughly professional, knowledgeable, and courteous. They have brought creative solutions to challenging situations.
I had a bad experience. I had them come out for a unit that wasn't working. The person said he was the owner and started telling me that they were installed wrong and all 4 of them were probably fried and on and on. During this time he opened a valve and it shot oil all over a business outfit I had on for an important meeting. He never even paused to say anything when I expressed that oil just shot all over me. Then he proceeded to tell me that he would be sending a quote and he would try to help with getting something on the warranty.Then he charged me $235 and never got back to me. So for $235 I have nothing . Not even a piece of paper telling me his diagnostic findings.When I called the office they said that was their diagnostic price. BUT I told her that I never got a diagnosis or a quote or anything. After paying $235 I was right where I started. The girl on the phone told me she would email me the diagnosis last week but I never got an email or for that matter an explanation of why they would do that.
My husband and I have known for some time that our a/c unit was on its last legs. Luckily we received a referral to give Royal American HVAC a call, and we are very glad that we did!Ray was incredibly knowledgeable and accommodating to our schedule. He was able to find a solution for us within our budget, that met our needs without breaking the bank.Within a few days of contacting Royal American HVAC, we had a new beautiful a/c installed just in time for the hot weather ahead. No hassle, no haggling, no worries and everything was cleaned up like he was never there - except for the cold air!I strongly recommend that you call Royal American for your HVAC needs.
“Pleasant no hassle experience throughout. Customer service was polite and helpful with scheduling. The tech arrived on time and was extremely polite, professional and patient. He answered every question to my full satisfaction. He went over all issues found and work that was needed. The work was completed in a timely manner and at a reasonable price. Overall, quite pleased with Royal American and will be using them again for my future cooling and heating maintenance. Highly recommended.”
Royal American HVAC is an outstanding company and only choice for our commercial HVAC needs. Its taken decades to find the right professionals in the Chicagoland area with the knowledge to design and PROPERLY install our commercial boilers to an radiant heating system. The 24 hour emergency service is integral for servicing our apartments. Honest, courteous and professional are attributes that most companies lack these days, we are truley thankful to have Royal American on our side.
Chris Markel and Royal American HVAC are the best at what they do! Don’t think twice about calling them. Amazing service for prices that can’t be beat!
We have used Royal American several times at our home and rental properties. They are always honest, trustworthy, friendly, knowledgeable and on time. They charge fair prices and always leave their work area clean and neat. Highly recommend!
I appreciated the professionalism provided by the specialists from Royal American! I needed to have the furnace replaced and the installation of the central air unit reviewed (it was installed last year with another vendor which didn't go to well). Chris came out and assessed the situation - providing me with a very reasonable estimate to get everything up and running properly and to my satisfaction. The installation took place two days later by royal American. They were the ultimate professionals in removing the old furnace, installing the new one, reconnecting the A/C unit properly and leaving the work area very clean/ I highly recommend Royal American- this was the second large project that Royal American has performed for my family and you can't go wrong with using them! Fast , reliable , professional , and very reasonably priced.
Professional, knowledgeable and courteous while installing our air conditioner. They were on time, easy to get a hold of, and walked me through our new control pad. Great customer service and fair pricing-was completely worth the switch from the last company we used. I’m so glad we went with Royal American!
Royal American is my #1 HVAC company. They are a company that does 110% in every job they do. They are respectful, on time, and their pricing can’t be beat!
I called when my AC stopped working and had someone come out the very next morning! They were extremely professional and had the parts to fix the issue the same day. They informed me I had a few more good years left on my unit. They also explained the best way to maintain it for optimal use. I fully trust this company and recommend them to anyone! Great service, trustworthy & fair prices.
I had Royal American service my HVAC. Chris is a professional. He is reliable and gave me a fair price. For peace of mind and a job well done call Royal American. I highly reccomend this company.👍
I have had Royal American out for several repair projects--replaced water heater, repaired furnace, and repaired air conditioner. They show up promptly for appointments and their work is done in a professional manner. Pricing is very reasonable as well--lower than the other hvac companies in the area: ABC, Four Seasons, Amy's.